Returns Refunds
DELIVERY INFORMATION
All Orders will be dispatched within 48 hours of placing order. Delivery usually within 5 business days. We cannot be held responsible for delays that occur once the item have been dispatched
Tracking information & Carrier information will be provided once your order is dispatched.
Orders can be cancelled up to the point of dispatch after this point please read the returns/refunds information below
RETURNS/REFUNDS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened & unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@panachetuning.co.uk. Please note that returns will need to be sent to the following address:
286b Manchester road, Wigan, ENG, WN22EA, United Kingdom
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@panachetuning.co.uk.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned/refunded, such as 3rd Party subscriptions and software activations & downloads
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@panachetuning.co.uk.